Privacy Policy
Your privacy is fundamental to our operations. This policy outlines how LeadMatrix Digital Marketing Solutions collects, uses, protects, and respects your personal information.
Our Commitment to Your Privacy
At LeadMatrix Digital Marketing Solutions, we understand that your personal information is valuable and deserves the highest level of protection. This Privacy Policy explains in detail how we collect, use, store, and safeguard your information when you use our services, visit our website, or interact with our digital marketing solutions.
We are committed to maintaining transparency about our data practices and ensuring that you have full control over your personal information. This policy applies to all our services, including our website, digital marketing tools, client portals, and any other platforms we operate.
Quick Summary
We collect only necessary information to provide our services effectively
Your data is encrypted and stored securely on protected servers
You have full control over your personal information and can request deletion at any time
We never sell, trade, or rent your personal information to third parties
Information We Collect
We collect various types of information to provide and improve our digital marketing services to you.
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Business information and job title
- • Company name and industry
- • Communication preferences
Business Data
- • Marketing campaign performance
- • Website analytics and metrics
- • Lead generation statistics
- • Conversion tracking data
- • Customer journey analytics
Technical Information
- • IP address and browser type
- • Device information and operating system
- • Cookies and tracking technologies
- • Website usage patterns
- • Performance and error data
How We Collect Information
Direct Collection
Information you provide directly through our contact forms, service inquiries, client onboarding, and ongoing communications with our team.
Automated Collection
Data collected automatically through cookies, analytics tools, and tracking technologies when you visit our website or use our services.
Third-Party Sources
Information obtained from business partners, marketing platforms, and other legitimate sources to enhance our service delivery.
Service Integration
Data from integrated marketing tools, CRM systems, and advertising platforms that you connect to our services.
How We Use Your Information
We use your personal information exclusively to deliver exceptional digital marketing services and enhance your experience with LeadMatrix. Every piece of data we collect serves a specific, legitimate business purpose.
Service Provision
Delivering our digital marketing solutions, managing campaigns, and providing customer support.
Communication
Sending service updates, important notifications, and marketing communications you've opted into.
Improvement and Analytics
Analyzing usage patterns to improve our services, develop new features, and optimize performance.
Primary Uses
Marketing Campaign Management
Creating, managing, and optimizing digital marketing campaigns across various platforms.
Lead Generation and Nurturing
Capturing, qualifying, and nurturing leads through automated workflows and personalized content.
Performance Analytics
Tracking campaign performance, ROI metrics, and conversion rates to deliver measurable results.
Customer Support
Providing responsive support, addressing inquiries, and resolving technical issues promptly.
Legal Compliance
Ensuring compliance with applicable laws, regulations, and industry standards.
Information Sharing and Disclosure
We maintain strict controls over how your information is shared and only disclose data under specific, limited circumstances.
We Do NOT Sell Your Data
LeadMatrix Digital Marketing Solutions never sells, rents, or trades your personal information to third parties for commercial purposes. Your trust is more valuable than any potential revenue from data sales.
Zero Tolerance Policy
We maintain a strict zero-tolerance policy for unauthorized data sharing or selling.
Limited Sharing Scenarios
We may share your information only in these specific situations, always with your interests protected:
- • With your explicit consent
- • To comply with legal obligations
- • To protect our rights and safety
- • In business transfers with safeguards
Authorized Third-Party Recipients
Service Providers
Trusted partners who help us deliver our services under strict confidentiality agreements.
Legal Authorities
Government agencies and law enforcement when legally required or to protect rights and safety.
Business Transfers
In case of merger, acquisition, or sale, with equivalent privacy protections maintained.
Enterprise-Grade Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Security and Protection
Your data security is our top priority. We employ industry-leading security technologies and follow strict protocols to ensure your information remains protected at all times.
Technical Safeguards
Advanced technical measures including firewalls, intrusion detection systems, and continuous monitoring.
- • End-to-end encryption for sensitive data
- • Secure cloud infrastructure with redundancy
- • Automated security monitoring and alerts
Operational Security
Strict operational procedures and employee training to maintain security standards.
- • Regular security training for all staff
- • Background checks for personnel with data access
- • Incident response and breach notification procedures
Compliance Standards
Adherence to international security standards and regulations.
- • ISO 27001 information security management
- • GDPR compliance for European users
- • SOC 2 Type II certification
Your Rights and Choices
We believe you should have complete control over your personal information. Here are your rights and the choices available to you.
Access Rights
Request a copy of all personal information we hold about you in a portable format.
- • View your personal data
- • Download your information
- • Receive data in common formats
Correction Rights
Update or correct any inaccurate or incomplete personal information in our systems.
- • Edit contact information
- • Update business details
- • Modify preferences
Deletion Rights
Request permanent deletion of your personal information from our systems.
- • Remove personal data
- • Delete account information
- • Erase marketing history
Restriction Rights
Limit how we process your personal information in certain circumstances.
- • Pause data processing
- • Restrict certain uses
- • Control automated decisions
Portability Rights
Transfer your personal information to another service provider if desired.
- • Export your data
- • Transfer to competitors
- • Use with other services
Objection Rights
Object to certain types of data processing, including marketing communications.
- • Opt-out of marketing
- • Decline profiling
- • Withdraw consent
How to Exercise Your Rights
Submit Request
Contact our privacy team with your specific request using the contact information provided below.
Identity Verification
We'll verify your identity to ensure we're responding to the right person for security purposes.
Response Delivery
We'll fulfill your request within 30 days and provide confirmation of completion.
Important: Some requests may require additional information to process. We'll contact you if we need clarification.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content and services.
What Are Cookies?
Small text files stored on your device that help websites remember your preferences and improve user experience.
Why We Use Them
To remember your login status, remember your preferences, analyze site usage, and deliver relevant content and advertising.
Your Control
You can manage cookie preferences through your browser settings or our cookie consent manager.
Essential Cookies
Always ActiveNecessary for website functionality and security.
- • Login authentication and session management
- • Security and fraud prevention
- • Load balancing and performance
- • Form submissions and user preferences
Analytics Cookies
Help us understand how visitors use our website.
- • Google Analytics for usage statistics
- • Page view tracking and user paths
- • Performance monitoring and optimization
- • A/B testing for improvements
Marketing Cookies
Used to deliver personalized advertising and content.
- • Advertising targeting and retargeting
- • Social media integration and tracking
- • Content personalization
- • Conversion tracking and attribution
Managing Your Cookie Preferences
Browser Settings
Most browsers allow you to control cookies through their settings. You can:
- • Block all cookies
- • Block third-party cookies only
- • Delete cookies after each session
- • Get notified when cookies are set
Our Cookie Manager
Use our preference center to customize cookie settings:
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Active Account Data
Retained while your account is active and for 30 days after closure.
Marketing Analytics
Kept for 24 months to measure campaign effectiveness and ROI.
Legal Compliance
Business records maintained for 7 years to comply with regulations.
Cookies & Tracking
Automatically expire according to browser settings, typically 12-24 months.
Automated Data Deletion Process
Automated Monitoring
Our systems continuously monitor data retention periods and automatically identify records that can be deleted.
Secure Deletion
When retention periods expire, data is permanently and securely deleted from our systems using industry-standard methods.
Audit Logging
All deletion activities are logged for compliance and audit purposes, ensuring transparency in our data management practices.
Global Operations
LeadMatrix operates globally, and your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.
Adequate Protection
All international transfers are subject to appropriate safeguards and protection mechanisms.
Standard Contractual Clauses
We use EU-approved Standard Contractual Clauses for transfers to countries without adequate protection.
Privacy Shield Compliance
Where applicable, we comply with Privacy Shield frameworks for US data transfers.
Cross-Border Data Processing
As a global digital marketing company, we may transfer your personal information across international borders to provide you with the best possible service and support.
Primary Data Centers
We maintain secure data centers in multiple regions to ensure optimal performance and data residency compliance.
United States, Canada
Ireland, Germany
Singapore, Australia
Philippines, Malaysia
Safeguards for International Transfers
- Binding Corporate Rules (BCRs) for intra-group transfers
- Encryption of data in transit and at rest
- Regular security audits and compliance monitoring
- Data processing agreements with third-party service providers
Children's Privacy Protection
We are committed to protecting the privacy of children and do not knowingly collect personal information from individuals under the age of 16.
Age Restrictions
Our services are designed for business professionals and organizations. We do not intentionally collect information from children under 16 years of age.
- • No marketing to individuals under 16
- • No registration for users under 16
- • No collection of children's information
Parental Controls
If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete such information promptly.
- • Immediate deletion procedures
- • Parent notification when possible
- • Enhanced verification processes
What to Do If You're a Parent or Guardian
If you believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Report Concerns
Contact us immediately if you suspect unauthorized collection of your child's information.
Request Deletion
We will promptly delete any information we have collected about your child upon request.
Verify Actions
We will confirm when the information has been completely removed from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
We will notify you of any material changes to this Privacy Policy by posting an updated version on our website and sending email notifications to registered users.
Effective Date
Changes will include an updated "Last Modified" date and will typically become effective 30 days after posting, giving you time to review and understand the changes.
Continued Use
Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy. If you disagree with any changes, you may discontinue use of our services.
Types of Policy Updates
Minor Updates
Clarifications, corrections, or minor administrative changes that don't affect your rights or our data practices.
Significant Changes
Modifications to data collection, usage, sharing, or your rights will receive enhanced notification and explanation.
Regulatory Compliance
Updates required by law or to comply with new regulations, such as GDPR, CCPA, or other privacy laws.
Security Enhancements
Improvements to our data security measures and protection protocols to better safeguard your information.
Stay Informed: We recommend checking this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
Get in Touch
Office Address
LeadMatrix Digital Marketing Solutions
Ortigas Center, Pasig City
Metro Manila, Philippines
Phone Number
Email Address
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Closed
Privacy Officer Contact
For specific privacy-related inquiries or to exercise your data rights, you can reach our dedicated Privacy Officer directly.
Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days.