Terms of Service
Please read these terms and conditions carefully before using our digital marketing services.
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1. Acceptance of Terms
By accessing and using LeadMatrix Digital Marketing Solutions ("LeadMatrix," "we," "our," or "us") website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") constitute a legally binding agreement between you and LeadMatrix.
If you do not agree to these Terms, you are prohibited from using or accessing this website or any of our services. By using our services, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
These Terms apply to all users of the service, including without limitation users who are browsers, customers, merchants, and contributors of content.
2. Service Description
LeadMatrix Digital Marketing Solutions provides comprehensive digital marketing services designed to help businesses grow their online presence and achieve their marketing objectives. Our services include:
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Advertising Management
- Social Media Marketing and Management
- Content Marketing Strategy and Creation
- Email Marketing Campaigns
- Website Design and Development
- Analytics and Performance Reporting
- Conversion Rate Optimization (CRO)
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We also reserve the right to establish limits on certain features and services and to restrict access to parts or all of our services.
Service Availability
Our services are provided "as is" and "as available." While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our services due to maintenance, updates, or circumstances beyond our control.
3. User Accounts and Registration
To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Account Responsibilities
- Maintain password confidentiality
- Notify us immediately of unauthorized access
- Use services only through your account
- Provide accurate business information
Account Security
You are responsible for all activities that occur under your account. We recommend using strong passwords and enabling two-factor authentication when available.
We reserve the right to suspend or terminate your account if we believe you have violated these Terms or if we are required to do so by law. You may close your account at any time by contacting our support team.
4. User Conduct Guidelines
You agree to use our services responsibly and in accordance with all applicable laws and regulations. The following activities are strictly prohibited:
Prohibited Content
- Illegal or harmful content
- Violent or threatening material
- Defamatory or libellous content
- Infringing intellectual property
Spam and Abuse
- Sending unsolicited communications
- Impersonating others
- Harassment or abuse
- Disrupting service operations
Technical Abuse
- Attempting to hack systems
- Distributing malware
- Overwhelming our servers
- Bypassing security measures
Responsible Use Practices
Content Guidelines
- Original and authentic content
- Respect for privacy and data
- Truthful marketing claims
- Transparent business practices
Marketing Ethics
- Honest advertising practices
- Respect for competitors
- Compliance with regulations
- Ethical targeting strategies
5. Intellectual Property Rights
All content, trademarks, service marks, trade names, logos, and other intellectual property rights in our website and services are owned by LeadMatrix or our licensors and are protected by copyright, trademark, and other intellectual property laws.
Your Content
You retain ownership of the content you provide to us for marketing purposes. However, by providing us with content, you grant us a limited license to use, reproduce, distribute, and display such content solely for the purpose of providing our services to you.
Our Work Product
Unless otherwise agreed in writing, all work products created by LeadMatrix during the course of providing services to you, including but not limited to marketing strategies, campaigns, designs, and materials, shall become your property upon full payment of our fees.
6. Privacy Policy
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
Data Protection Commitment
- Secure storage and transmission of your data
- Limited access to authorized personnel only
- Compliance with applicable data protection laws
- Regular security audits and updates
- Right to request data deletion or correction
7. Third-Party Services and Links
Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy policies, or practices of these third parties. Your use of third-party services is at your own risk and subject to the terms and conditions of such third parties.
Third-Party Integrations
When you use our services, we may integrate with third-party platforms such as:
- Social media platforms (Facebook, Instagram, LinkedIn, Twitter)
- Search engines (Google, Bing, Yahoo)
- Analytics tools (Google Analytics, Facebook Pixel)
- Email marketing platforms (Mailchimp, Constant Contact)
- CRM systems (Salesforce, HubSpot, Pipedrive)
8. Service Modifications and Updates
We reserve the right to modify, update, or discontinue any aspect of our services at any time. When we make material changes to these Terms or our services, we will notify you through:
- Email notifications to your registered address
- Notice posted prominently on our website
- In-service notifications or alerts
- Updates to this Terms of Service page
Notification Timeline
For material changes that significantly affect your use of our services, we will provide at least 30 days' notice before the changes take effect. For critical security updates or legal compliance requirements, changes may take effect immediately with notification provided as soon as practicable.
Your continued use of our services after the effective date of any changes constitutes your acceptance of the modified terms.
9. Limitation of Liability
To the maximum extent permitted by law, LeadMatrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your use of or inability to use our services
- Any unauthorized access to or use of our servers and personal information
- Any interruption or cessation of transmission to or from our services
- Any bugs, viruses, trojan horses, or the like that may be transmitted through our services
- Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content
Service Performance Disclaimer
While we strive to deliver exceptional results, we cannot guarantee specific marketing outcomes, search engine rankings, or revenue increases. Marketing results depend on many factors beyond our control, including market conditions, competition, and your business practices.
Our total liability for any claims arising under these Terms shall not exceed the amount you paid us for services in the twelve (12) months preceding the claim.
10. Dispute Resolution
Any disputes arising from or relating to these Terms or our services shall be resolved through binding arbitration, except for claims that may be brought in small claims court. The arbitration will be conducted in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI).
Arbitration Process
- Written notice of dispute must be provided within 30 days
- Good faith negotiation for 60 days before arbitration
- Binding arbitration with neutral arbitrator
- Costs shared according to PDRCI rules
Exceptions
The following disputes are not subject to arbitration and may be brought in court:
- Intellectual property disputes
- Requests for injunctive relief
- Claims under $10,000 (small claims court)
11. Contact Information
For questions about these Terms of Service or our digital marketing services, please contact us using the information below:
Office Address
LeadMatrix Digital Marketing Solutions
Ortigas Center, Pasig City
Metro Manila, Philippines
Business Hours
Monday - Friday
9:00 AM - 6:00 PM PST
Legal Framework
Applicable Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of the Philippines.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and LeadMatrix concerning our services.
Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of those rights or provisions.
Need Legal Clarification?
If you have questions about these Terms or need clarification on any provisions, our legal team is here to help.
Contact Legal Team